Sybil has always taken comfort in her passion for knitting, creating beautiful garments stitch by stitch. But her world suddenly unravels when her fiancé ditches her for her identical twin sister at her Star Wars–themed wedding, leaving Sybil at the altar sporting a Princess Leia do. And things go from bad to worse when an incident at work jeopardizes her job.

To escape her woes and forget that she'll be alone for Christmas this year, Sybil sets off to visit her friend Cher in Tindledale --- a winter wonderland of quaint shops and snowy rooftops. When she arrives in the idyllic town, she can't help feeling like she's in a Hallmark greeting card. She's embraced by welcoming --- if eccentric --- locals wearing handmade sweaters that remind Sybil of her own creations and her unrealized ambitions of selling them. So when the owner of a vintage-clothing boutique asks her to make an assortment of knits for their display window, she's thrilled. And hoping to heal her broken heart, the hot town doctor has even taken an interest in Sybil.

But just when Sybil thinks she's going to have her fairy-tale Christmas after all, an unexpected turn of events threatens to unspool her happily ever after.