Mma Ramotswe and Mma Makutsi are approached by their part-time colleague, Mr. Polopetsi, with a troubling story: a woman, accused of being rude to a valued customer, has been wrongly dismissed from her job at an office furniture store. Never one to let an act of injustice go unanswered, Mma Ramotswe begins to investigate, but soon discovers unexpected information that causes her to reluctantly change her views about the case. Other surprises await our intrepid proprietress in the course of her inquiries.
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